Returns

It sometimes happens that you have ordered something online, but you eventually want to get rid of it. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to lauralilly.nl with all accessories supplied and - if reasonably possible - in its original condition and packaging.

You can request a return form by sending an email to: liselotte@lauralisagifts.nl. 

After receiving the return form in our email box: liselotte@lauralisagifts.nl we will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is properly packaged for return. The product must not have been used (no sticker may have been removed from the sheet). Do not bend or crease the product!

Accidentally passed on the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you. If the package has already been shipped and we receive the order back and have to send it again to the correct address, the additional shipping costs will be borne by the customer.